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Frequently Asked Questions
Frequently
Asked
Questions
Q. How long
have you been in business?
A. We have been in business since 2001.
Q. What countries
do you ship the orders?
A. We ship the products Worldwide.
Q.
Where does my order ship from?
A. We ship your orders from Russia, Ukraine and United
States.
Q.
Will you share my personal information with other companies?
A. We never share any personal information.
Q.
Do you sell used items?
A. All the products are new, except the items in Vintage Cameras and Lenses category.
Q.
Can I order an item that you do not have on your website?
A. Yes. Simply contact us at sales@rugift.com
Q.
Do you have any guarantee on the product I order?
A. The product is guaranteed for 12 months from the date
of original purchase. Any defect that arises due to faulty
materials, workmanship or shipping damage will be repaired
free of charge during this period by the dealer from whom
you purchased the unit. The guarantee doesn't cover accidental
damage and misuse.
Q.
Where can I see the shipping charge?
A. You can see the shipping charge after clicking "order
now" near the item.
Q.
Is my order transaction and information secure?
A. For transaction security, we use Secure technology provided by CCNow.com, Inc. - the exclusive authorized
retailer of goods and services. We don't keep any information about your credit
card.
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