FREQUENTLY ASKED QUESTIONS
 

Q. How long have you been in business?
A. We have been in business since 2001.

Q. What countries do you ship the orders?
A. We ship the products Worldwide.

Q. Where does my order ship from?
A. We ship your orders from Russia, United States, Europe, Asia.

Q. Will you share my personal information with other companies?
A. We never share any personal information.

Q. Do you sell used items?
A. All the products are new, except the items in Vintage Cameras and Lenses category.

Q. Can I order an item that you do not have on your website?
A. Yes. Simply contact us at sales@rugift.com

Q. Do you have any guarantee on the product I order?
A. The product is guaranteed for 12 months from the date of original purchase. Any defect that arises due to faulty materials, workmanship or shipping damage will be repaired free of charge during this period by the dealer from whom you purchased the unit. The guarantee doesn't cover accidental damage and misuse.

Q. Where can I see the shipping charge?
 A. You can see the shipping charge after clicking "add to cart" button near the item.

Q. Is my order transaction and information secure?
A. For transaction security, we use secure SSL technology. We don't keep any information about your credit card.